All of our order are delivered through our shipping partner Sendle. They provide 100% Carbon Neutral shipping, so you can rest assured that the package being delivered has not impacted our environment.
We offer FREE Shipping on all orders over $49. We charge a $7 flat shipping rate for all orders below $49. A surcharge may be applicable for deliveries to highly remote locations.
The parcles are usually delivered within 2 business days to most locations in Sydney. Deliveries to all other major cities should take 2-4 business days. This estimate does not include our order processing time of around 1 business day.
Orders and Returns
Yes, of course. Once we've packed and shipped your order, you'll be provided with a tracking number. So no more anxiously waiting for your order, you can see exactly where the package is and when it'll arrive.
If it haven't received your order and it's been over 10 business days, please contact us immediately. If the delivery address was correct then we'll provide you with a full refund or we'll send another one free of charge.
Unfortunately we don't offer change of mind returns for our products as these fall under the cosmetics category. However, we would gladly provide you with a refund if the product was damaged when it arrived. Just take some pictures and let us know.
Health and Safety
The appropriate guide to use the products can be found under the description of the products or on the containers themselves. Inappropriate use of these products may cause adverse reactions.
This is highly unlikely to be caused from our products as we use natural ingredients and the products have been thoroughly tested. However, in the unlikely scenerio you have a reaction to one of our products, contact us immediately. We would resolve the issue ASAP.